Privacy policy

Home Builders Connect is operated by Sintered Pty Ltd (ABN 37 677 357 685), a company based in New South Wales, Australia (“we”, “us”). You can reach us about privacy at admin@bidmybuild.com.au. We collect and hold the personal information described in this policy and handle it under the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Account information. Your name, email address, phone number, the role you chose (client or builder), your sign-in method, and the date your account was created.

Builder information. Your business name and trading name, contact details, the states and suburbs you serve, your specialties and years trading, and the documents we review before approval — licence number, insurance cover and ABN or registration details.

Home brief information. The details you give us about your project: your block or location, budget, bedrooms and bathrooms, storeys, style, timeline and anything else you add.

Messages and enquiries. The enquiries you send, the replies you receive, and any message you send us through the contact page.

Technical information. Basic records needed to keep the site running and secure, such as sign-in sessions and access logs.

We use your information to:

• create and secure your account, and keep you signed in
• review and approve builder listings before they go public
• match your brief to approved builders and let you send enquiries
• reply to your questions and look after your account
• keep the site safe, prevent fraud and abuse, and fix problems

We process your information because you consent to it when you register, because it is necessary to provide the service you asked for, because we have a legitimate interest in running a safe and trustworthy directory, and because we must meet legal and accounting obligations.

We do not sell your personal information, and we do not rent out our builder list.

We share it only with:

• the approved builders you choose to contact — they receive your brief and contact details so they can reply
• our platform and hosting providers, who store and process data for us
• our advisers, auditors and insurers, under confidentiality obligations
• authorities or regulators, where we are required or permitted by law

Some of these providers may store data outside Australia. Where they do, we take steps to make sure your information is still handled in line with this policy.

When a builder is approved, the public directory shows their business name, the states and suburbs they serve, their specialties, years trading and approved status. Licence numbers, insurance details, ABNs, private contact details and internal review notes are not shown in the public directory — they are used for our checks and stay with us.

We use only what the site needs to work: a sign-in session so you stay logged in, and small local storage entries that remember it on your device. We do not use advertising cookies or sell tracking data.

Data is transferred over encrypted connections and stored in systems with access controls, so only the people who need it can reach it. No method of storage is perfectly secure, so we also keep collection to what we actually need and review who has access.

We keep your account and brief information while your account is open. Enquiries are kept while you and the builder are dealing with each other, and for a reasonable period afterwards so we can resolve a dispute. Contact messages are kept until they are resolved, then for up to twelve months.

When you close your account we delete or de-identify your information, except where we must keep a record for legal, tax or dispute-resolution reasons.

You can:

• update your details from your account at any time
• ask us what information we hold about you
• ask us to correct anything that is wrong or out of date
• ask us to delete your information where we are able to
• unsend or withdraw a brief so it is no longer matched to builders

Some information cannot be removed from a builder's records once they have received your enquiry — in that case we will tell you why.

If you think we have mishandled your information, contact us and we will investigate and reply, usually within 30 days. If you are not satisfied with our answer, you can raise the matter with the Office of the Australian Information Commissioner.

We may update this policy as the site changes. The date at the top of the page shows when it last changed, and we will tell you by email or in the site if a change materially affects how your information is handled.